1. Dispute Process
● All requests for refunds, returns, or reshipments must be initiated through the CarroMart Help Center.
● Disputes must be filed within 30 calendar days of order delivery or according to the product’s eligibility window.
2. Undelivered Orders
● If tracking shows the order as “Delivered,” but the package was not received, a non-delivery certificate issued by USPS must be submitted to initiate a claim.
● If tracking indicates the item is lost, misrouted, or has a delivery exception, a refund or reshipment may be issued upon verification.
3. Damaged or Defective Merchandise
● Products received in unusable condition are eligible for a full refund or replacement.
● Partially damaged items may qualify for partial compensation or reshipment.
● Claims must be supported with timestamped photo or video evidence, submitted within 7 days of receipt.
4. Incorrect or Incomplete Shipments
● Products that are completely incorrect will be refunded or replaced at no cost.
● Items that differ slightly in color, size, or packaging—but function as described—may receive a partial refund, depending on circumstances.
● Missing components may be reshipped or partially refunded based on their impact on product usability.
5. Order Cancellations
● Orders can only be canceled if they have not been processed or shipped.
● Customized, pre-ordered, and print-on-demand items are non-cancellable once payment has been confirmed.
6. Return Conditions
● Returns are accepted only for high-value items that have been pre-approved.
● All returned products must be shipped back within 30 days of delivery at the customer’s expense.
● Customers are responsible for all associated return costs, including shipping, customs duties, and restocking fees.
7. Shipping Restrictions and Limitations
● CarroMart does not support dispute resolution for deliveries to certain restricted countries or where third-party tracking is unreliable.
● Some courier methods (e.g., CJPacket Ordinary, PostNL Ordinary) do not include full tracking and are not eligible for delivery-based disputes.
8. Force Majeure
CarroMart and its fulfillment partners shall not be held liable for failure to deliver goods due to circumstances beyond reasonable control, including but not limited to natural disasters,
pandemics, war, or import/export restrictions.
9. Refund Processing
● Refunds are typically processed within 2–3 business days of approval.
● Depending on your bank, returned funds may take up to 5 additional business days to reflect in your account.
10. Limitation of Liability
To the maximum extent permitted under applicable law, CarroMart shall not be liable for indirect, incidental, or consequential damages arising from the use of products or services.
Total liability for any claim shall not exceed the purchase price paid.
11. Customer Responsibilities
By using our services, you agree to:
● Provide accurate and complete billing/shipping information.
● Read all product descriptions and estimated shipping times before purchase.
● Submit valid and complete documentation (e.g., photos, non-delivery certificates) when making a claim.
● Refrain from submitting false claims or abusing our dispute resolution system.
12. Modifications to Terms
We reserve the right to update or revise these Terms at any time. Continued use of the site after updates constitutes acceptance of the new Terms.
13. Contact Information
If you have questions or require assistance, please contact us:
Email: [email protected]
Website: https://carromart.com/contact