Privacy Policy

At CarroMart.com (“we”, “our”, or “us”), your privacy isn’t just a policy — it’s a commitment. We believe in transparency, respect, and responsibility when it comes to your data. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with international standards, including the General Data Protection Regulation (GDPR).

When you browse our website (https://carromart.com/), we collect the Internet Protocol (IP) address of the device you are using, cookies (small files that we embed on your computer, only if you consent to it) to enable our systems to recognise your browser and capture and retain certain information. We collect this data so that we can identify why our visitors are dropping out of the website and to identify areas of improvement to make the experience more engaging for you.

If you choose to communicate with us via chat or our instant messaging pop-up, we will collect your name and your email, as well as the logs of your chat. We only use this information to respond to your message or to inform you about our products and Services.

If you choose to contact us via the contact forms on our website, we may collect your name, email address, contact number, and any free text field information you choose to include. At the completion of this contact form, your IP address is no longer anonymous, and we will be able to identify you by a combination of your IP address and contact information.

If you choose to subscribe to our newsletter, we will collect your email. Newsletters may be sent up to every month with highlights and news about our services and related industry. You may unsubscribe from the newsletter at any time by updating your email preferences using the ‘UNSUBSCRIBE’ link in our email footers or by sending an email to [email protected] with the subject line ‘UNSUBSCRIBE’ from the email address you wish to unsubscribe.

If you contact us through a third-party website or platform (such as Facebook), we collect your name, email address.

We collect both personal and technical data to deliver a smooth, secure, and personalized shopping experience. Personal information includes your name, contact details, shipping address, and payment information (processed securely via third-party gateways). We also collect technical data like your IP address, browser type, device information, and browsing behavior to help us understand how you use our site.

Additionally, communications such as support chats via tawk.to are recorded to help us serve you better.

Your data helps us fulfill orders, communicate with you, and improve your experience. Whether it’s emailing your receipt, helping with a return, or analyzing traffic with Google Analytics , your data keeps things running smoothly.

We also use Cloudflare to optimize performance and enhance security, and tawk.to for responsive customer support. These tools ensure that your experience with CarroMart is fast, safe, and supportive at every step.

Under GDPR, we must rely on lawful bases to process your personal data. Here’s what justifies our actions:
● Contractual necessity: Processing is required to complete your order or manage your account.
● Consent: For email marketing or cookie preferences.
● Legal obligation: Compliance with tax, fraud, or consumer protection laws.
● Legitimate interest: Improving website performance, providing customer support, or detecting security threats — without overriding your rights.

All payments are securely processed via PayPal. We do not store or handle any cardholder data. Our operations comply with PCI DSS guidelines under SAQ A.

We retain your personal data only for as long as necessary to fulfill its intended purpose or to comply with legal, tax, or regulatory obligations. When no longer needed, your data is securely deleted or anonymized

You may also request deletion at any time, and we’ll comply wherever permitted by law.

We never sell or rent your data. However, we do share it with trusted service providers who help us operate CarroMart effectively:
● Payment processors for secure transactions
● Cloudflare for website protection and speed
● Google Analytics for website performance tracking
● Tawk.to for customer support and communication
All third parties are GDPR-compliant and are bound by strict data processing agreements.
Know Your Rights (GDPR)
You’re in Control of Your Data
If you’re located in the European Economic Area (EEA), you have strong rights under GDPR:
● Access: See what we know about you
● Correction: Fix incomplete or inaccurate data
● Erasure: Request deletion of your personal data
● Restriction: Limit how we use your data
● Portability: Transfer your data elsewhere
● Objection: Say no to certain processing
● Withdraw Consent: Change your mind anytime To exercise any of these rights, just email us at [email protected]

We use cookies and similar technologies to improve site functionality, remember your preferences, and analyze traffic. Some are essential; others enhance your experience or power services like Google Analytics and tawk.to

You can manage or disable cookies via your browser settings. Continued use of our site implies consent to our cookie practices

We protect your data using industry-standard encryption (SSL), secure server infrastructure, and threat mitigation via Cloudflare.

Your data is stored in secure environments with access restricted to authorized personnel only.

While no system is completely immune to threats, we continuously monitor our infrastructure and apply best practices to prevent breaches and unauthorized access.

As part of our use of services like Google Analytics and tawk.to, your data may be transferred to and processed outside your country, including in the United States. We ensure these transfers comply with GDPR by using Standard Contractual Clauses or other lawful mechanisms.

We may update this Privacy Policy to reflect changes in our services, regulations, or practices. Any updates will be posted on this page with a new “Last Updated” date. If significant changes are made, we will notify you via email or a banner on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us:
Email: [email protected]
Website: https://carromart.com/contact