What is CarroMart?
CarroMart is an eCommerce store that offers a curated range of quality products at competitive prices through a trusted global network of suppliers, including CJdropshipping.
How does CarroMart work?
We use a dropshipping model, meaning we don’t keep products in stock. When you place an order, it’s shipped directly from our supplier’s warehouse to your doorstep. This helps us keep costs low and offer a wide variety of items.
Do you have a physical store?
No, CarroMart is an online-only platform. This allows us to keep our operations efficient and offer better deals to our customers.
Where do you ship?
We currently ship within the United States only.
How long does delivery take?
Standard Shipping: 7–20 business days. Some items may arrive earlier depending on the supplier's U.S. warehouse availability. Shipping times may vary during holidays or global disruptions.
Do you offer expedited shipping?
For select products, CJPacket Fast USA or USPS shipping options are available. These typically reduce delivery time to 5–10 business days.
Why did my order arrive in parts?
Some of your items may be sourced from different warehouses. You’ll receive multiple tracking numbers for such cases.
How do I track my order?
You’ll receive tracking info via email once your order is fulfilled. You can also track orders under “My Account > Orders.”
What is your return policy?
We accept return/refund requests in the following cases:
The item arrived damaged or defective.
The wrong item was received.
The item never arrived (based on tracking status and estimated time).
All claims must be submitted within 7 days of receiving the item.
How do I submit a return or refund request?
Email us at [email protected] with your order number, a description of the issue, and supporting photos or video (if applicable).
Who covers return shipping?
Return shipping is paid by CarroMart only if the item is faulty or incorrect. In other cases (like “change of mind”), customers bear the return shipping cost.
Do you offer full refunds?
Yes, if the return reason meets our eligibility criteria (item never received, damaged, or wrong item), a full refund will be issued. Otherwise, partial refunds or store credits may apply.
What payment methods do you accept?
We accept:
Major debit/credit cards (Visa, MasterCard)
PayPal
Apple Pay
Google Pay
Can I change or cancel my order after placing it?
Orders are processed very quickly. You can cancel or modify within 6–12 hours of ordering. After that, we cannot guarantee changes.
What if my order shows “delivered” but I didn’t receive it?
First, check with neighbors or your local postal carrier. If the package is still missing, contact us within 48 hours so we can assist with a replacement or claim.
Are your products high quality?
Yes, we source products through CJdropshipping’s verified suppliers, ensuring reliable quality, supplier ratings, and compliance with U.S. standards.
What if I received a broken or damaged item?
Please contact us within 48 hours of delivery with clear photos/video. We will either reship the item or issue a full refund.
Can I request custom products or branding?
Currently, CarroMart does not support product customization or private labeling. However, we’re working on expanding our offerings in the future.
How do I contact customer support?
You can reach our support team via:
Email: [email protected]
Website chat
“Contact Us” page on the website
We typically respond within 24 business hours.
Do you offer wholesale or bulk pricing?
Not at this time. CarroMart is focused on individual retail orders, but if you have specific bulk needs, email us and we’ll evaluate it case by case.